What is your cancellation policy?
Due to high demand and limited availability of appointments, we require notice in the event of a cancellation 24 hours prior to your appointment at the latest. Timely cancellations will allow appointments to be offered to another client. The charge for cancellation without proper notice or a missed appointment is $20 for physical therapy visits covered by insurance, or the full price of the visit for cash patients. This charge will not be covered by insurance but will have to be paid by you personally prior to receiving additional treatment in future visits.
If for some reason you're not able to make it in-person to the clinic when life gets in the way (commuting, stuck at work, or can't find childcare last minute) you can also reschedule your appointment from in-person to a virtual visit. Just call our team in advance to switch the appointment.
If you are more than 15 minutes late to your appointment, we may have to reschedule to a different day or time. Late rescheduling will also be subject to a fee. If you have any questions around cancelling you can always reach out to our team at 310-479-2323.